Sirportly is a customer helpdesk platform which is packed with advanced features that any company needs to delivery customer support excellence.

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Displaying posts 1 - 12 of 30 in total

SSL on Support Centres

Posted on the 16th June 

Recently we've deployed support for free SSL with Let's Encrypt for custom Codebase and Deploy domains and we're now delighted to announce the release of the same feature - for...

Keep on top of your tasks with checklists

Posted on the 28th April 

When you receive a ticket from a customer, there may be a number of tasks that need to be completed before the ticket can be resolved, or a reply sent...

Restrict access to your helpdesk based on IP

Posted on the 18th April 

As part of some new security features you may have already noticed being added to Sirportly, we've now deployed the option to restrict access to your account to specific IP...

Keep on track with Timers

Posted on the 27th March 

Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...

Ticket tags

Posted on the 14th February 

We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.

Pinned private notes

Posted on the 27th January 

We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!

Maximum ticket age matching

Posted on the 18th January 

We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.

Linked Tickets

Posted in October 2016 

Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!

New features

Posted in October 2016 

We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.

Give your support centre a new look

Posted in July 2016 

In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...