Sirportly is a customer helpdesk platform which is packed with advanced features that any company needs to delivery customer support excellence.

New Features

We're always pushing new features to our products. We post about them all on our blog so you can find them all in here.

Displaying posts 1 - 12 of 23 in total

Keeping your Sirportly account tidy

Posted 14 days ago on the Sirportly blog

Recently, we added a number of features across all our services relating to our work for the GDPR coming at the end of May. This mostly included security features such...

SSL on Support Centres

Posted in June 2017 on the Sirportly blog

Recently we've deployed support for free SSL with Let's Encrypt for custom Codebase and Deploy domains and we're now delighted to announce the release of the same feature - for...

Ticket tags

Posted in February 2017 on the Sirportly blog

We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.

Pinned private notes

Posted in January 2017 on the Sirportly blog

We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!

Maximum ticket age matching

Posted in January 2017 on the Sirportly blog

We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.

Linked Tickets

Posted in October 2016 on the Sirportly blog

Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!

New features

Posted in October 2016 on the Sirportly blog

We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.

Sirportly iOS v1.5

Posted in June 2016 on the Sirportly blog

Following the recent release of our updated Sirportly app for Android, we're delighted to announce the release of an updated app for iOS today.

Custom Filters

Posted in May 2016 on the Sirportly blog

We're delighted to announce the addition of a new feature to the Sirportly platform today - the ability to modify the conditions on any ticket filter for an on-the-fly ticket...