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You’ll find product updates, tips & tricks, tutorials and more. Please take a moment to have a look at our most popular posts below.

Setting up an effective call queue

Posted on Friday on the Dial 9 blog

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

Running Ruby apps in production

Posted in October 2016 on the aTech Media blog

Over the last few months, I’ve been working on a number of Ruby applications which have a requirement to run a few different types of process — web servers, workers, crons — in order...

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Keep on track with Timers

Posted today on the Sirportly blog

Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...

IconJar ‑ I love icons again

Posted on Saturday on the aTech Media blog

Over the last 15 years I have bought many thousands of icons through a number of channels - directly from the designer, backing projects on Kickstarter or using subscription services...

Seamless socket server restarts in Ruby

Posted on Wednesday on the aTech Media blog

We utilise a variety of custom socket servers to support our applications. Most of our apps have at least one. We write RPC servers to interact with repository storage in...

Resizing your uploaded images

Posted on Tuesday on the aTech Media blog

A couple of days ago I wrote about uploading attachments and in this tutorial I'm going to look at doing some processing on those attachments once they have been uploaded....

How to install Staytus from scratch

Posted last Saturday on the aTech Media blog

Staytus is the open source publishing platform that I developed last year when we needed something simple to help us communicate with our customers when issues arise with our service....

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