We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.
Featured posts from Sirportly
We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!
We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.
Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!
We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.
We're delighted to announce a new, simplified ticket creation process in Sirportly! A number of our users have commented that the multi-step flow was unnecessarily long-winded, so we've updated the...
In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...
One of the great things about a helpdesk such as Sirportly is being able to support your customers by so many different means of communication, whether that's via email, Facebook,...
Keep connected with Sirportly
Get our e-mail newsletter Spam free
We can let you know when we post messages to our blog. We’ll just drop you an e-mail once a week whenever we have new content for you. You’ll be able to choose which parts of our blog interest you on the next page.
Follow Sirportly on Twitter
Every new post we publish is sent straight out to our Twitter feed. Follow us there so you don’t miss a thing. Our twitter handle is just @sirportly.