New Features

We're always pushing new features to our products. We post about them all on our blog so you can find them all in here.

Displaying posts 1 - 12 of 115 in total

Deploy to servers behind a VPN

Posted on Tuesday on the Deploy blog

We're delighted we're now able to help out those users who need to use a service like Deploy but who's servers are locked away behind a VPN. Today we're launching what we call the Deploy Agent.

Ticket tags

Posted on the 14th February on the Sirportly blog

We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.

Pinned private notes

Posted on the 27th January on the Sirportly blog

We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!

Maximum ticket age matching

Posted on the 18th January on the Sirportly blog

We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.

Open tracking

Posted in November 2016 on the AppMail blog

Hot on the heels of yesterday's click tracking announcement, we're delighted to announce Open Tracking for AppMail. Open tracking works in a very similar way to the click tracking.

Click tracking now available

Posted in November 2016 on the AppMail blog

Knowing when and what links your recipients click in your outbound messages can be very handy. We're excited to announce that you can now set up click tracking for all the outbound...

The AppMail Starter Pack

Posted in November 2016 on the AppMail blog

we're pleased to be introducing our Starter Pack. This is an addon that can be added to any organization and allows you to send up to 100,000 e-mails each month.

AppMail for PHP

Posted in November 2016 on the AppMail blog

We've just pushed a little PHP library which will help PHP users send e-mails through AppMail.

AppMail replacing our built‑in SMTP service

Posted in November 2016 on the Viaduct blog

Earlier this week we launched AppMail which is an e-mail platform designed for developers like you. AppMail can handle all your incoming & outgoing e-mail and offers an easy to...

Linked Tickets

Posted in October 2016 on the Sirportly blog

Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!

New features

Posted in October 2016 on the Sirportly blog

We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.

Watched Tickets

Posted in October 2016 on the Codebase blog

We're pleased to announce the addition of a watched tickets page in Codebase, which gives you a dedicated page where you can view all tickets that you're currently watching in...