Articles from March 2017

Displaying posts 1 - 12 of 13 in total

Dealing with out of hours calls

Posted on the 29th March on the Dial 9 blog

When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...

Keep on track with Timers

Posted on the 27th March on the Sirportly blog

Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...

IconJar ‑ I love icons again

Posted on the 25th March on the aTech Media blog

Over the last 15 years I have bought many thousands of icons through a number of channels - directly from the designer, backing projects on Kickstarter or using subscription services...

Setting up an effective call queue

Posted on the 24th March on the Dial 9 blog

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

Seamless socket server restarts in Ruby

Posted on the 22nd March on the aTech Media blog

We utilise a variety of custom socket servers to support our applications. Most of our apps have at least one. We write RPC servers to interact with repository storage in...

Resizing your uploaded images

Posted on the 21st March on the aTech Media blog

A couple of days ago I wrote about uploading attachments and in this tutorial I'm going to look at doing some processing on those attachments once they have been uploaded....

Deploy to servers behind a VPN

Posted on the 21st March on the DeployHQ blog

We're delighted we're now able to help out those users who need to use a service like Deploy but who's servers are locked away behind a VPN. Today we're launching what we call the Deploy Agent.

How to install Staytus from scratch

Posted on the 18th March on the aTech Media blog

Staytus is the open source publishing platform that I developed last year when we needed something simple to help us communicate with our customers when issues arise with our service....

Welcome to atech.blog

Posted on the 15th March on the aTech Media blog

It is with much anticipation and excitement that I'm ready to announce our new blog. We've made blogs before and it's always been a very lacklustre affair either on top...